1. *Avoid Water*
Remove jewelry before swimming, showering, or sweating to prevent water damage.

2. *Store Properly*
Keep jewelry in a cool, dry place, using a jewelry box or pouch to avoid scratches.

3. *Avoid Chemicals*
Keep jewelry away from cleaning products, perfumes, and lotions.

4. *Clean Regularly*
Use a soft cloth to wipe away dirt and oils, avoiding abrasive materials.

5. *Remove While Sleeping or Exercising*
Take off jewelry to prevent wear and tear during sleep or physical activity.

6. *Avoid Direct Sunlight*
Store jewelry away from direct sunlight to prevent fading.

These simple tips will help keep your jewelry looking beautiful longer.

We process and ship orders within 1-3 business days. We offer free shipping on all orders over $70 USD.

We offer a 30-day quality guarantee for all orders with any breakage or manufacturing defects. If you encounter any quality issues, please contact us within the warranty period, and we will provide a replacement. Please note that color differences caused by monitor settings or slight variations in photo retouching are not considered quality issues.

Refunds are typically processed within 3-7 business days after we receive the returned items. You will receive an email confirmation once your refund is complete. Please allow 5-10 business days for the refund to appear on your bank statement.

If you would like to return an item for personal reasons, such as the style not being to your liking or the size not fitting, please reach out to us within 15 days of receiving the item for a return or exchange. Kindly note that replacement products cannot be returned.

Please inspect your items promptly after receiving your order, and feel free to reach out to us with any questions!

All returns and exchanges must be approved by us before sending the items back. Please note that return shipping costs are the responsibility of the customer, and fees may apply during the return process. Once we receive the returned item, we will issue a refund. Merchandise must be returned in its original condition, and damaged items may be rejected and returned to the customer at FlouAura’s discretion.

For return requests, please send us your order number along with photos of the product and the original packaging to our support team, or contact us directly.